Ocean Tents & Party Rentals is open Monday through Friday from 9:00am to 5:00pm and on Saturday from 9:00am to 1:00pm. If your schedule does not allow you to visit us at these times, please contact us to schedule an appointment that will meet your needs. All wedding inquires do require an appointment, please contact us to schedule one.
Yes this service is free of charge. Ocean Tents has a staff of event consultants that will be glad to visit your site in preparation for your event. Please contact us to setup an appointment. See Event Design & Consultation under Services page for further details.
Our standard delivery hours are from 9:00am to 5:00pm, Monday through Saturday. However, we do understand that many locations, venues and events do not fall within these parameters, and therefore, we do operate 24 hours a day, seven days a week to meet your event requirements. Deliveries, installations and pickups that do not fall within our standard delivery hours will be charged additional fees.
Yes we require a 33% non-refundable deposit if your event is 4+ months away, or a 50% non-refundable deposit if your event less than 4 months away, to reserve all rental items. The deposit will be applied to your balance upon collection of the final payment.
Ocean Tents & Party Rentals requires a credit card to reserve any items for rent. Final Payment is due upon delivery and can be made to the delivery personnel via cash, check, or charge. If we do not receive payment on delivery, the credit card provided at the time of your reservation will be charged. Ocean Tents & Party Rentals reserves the right to future use of credit card provided.
Any items cancelled less than 2 weeks prior to the delivery date are subject to loss of your deposit. Any item loaded onto our truck for delivery is subject to restocking charge equal to the daily rental rate.
Yes, only on china, linens, glassware, flatware, and other food service items. The charge is equal to 10% of the total on these items. Damage waiver is non-refundable. The damage waiver does not cover lost, stolen or mass quantities of damaged items. The damage waiver may not seem appealing but it is our experience that the total amount invoiced for breakages and missing items far exceeds the damage waiver charged on most rentals.
Yes we do, please fill out our donation request form and send back to us.
Yes, we do. The delivery charge is based on your zip code and any special requirements. Please see Delivery & Pickup services for full details. Please note: we do have delivery minimums your order must reach to qualify for deliveries. If it falls below our minimum you would have to pick up and return your order at one of our locations.
Our delivery a personnel installs and breaks down all tents, dance floor, stage, flooring, lighting and decorations that we have installed. Items such as tables, chairs, china, glasses, linens, flatware and other rental items are to be set-up and broke down by the customer. Ocean Tents does offer pre-event setup and post- event breakdown of these items for an additional charge. Please visit our Service page for full details.
It is not necessary to wash or hand-clean any of the equipment, but we do ask that you remove all food particles, scrape all chinaware clean and place the items back into their appropriate containers.
Please make sure all tablecloths are clean of food and placed into cloth sack provided; if cloth bag is lost or not provided place linens in a pile near other rental equipment. Do not
place linens in solid color trash bags as they sometimes get mistaken for trash! Please do not
place soiled linens inside a plastic bag as this will cause them to mildew.
Unfortunately, once the equipment is accepted for delivery we can not refund any portion.
Yes, however changes the week of your event are not encouraged. This leads to confusion for all parties involved. Changes prior to the week before your event are pending the availability of requested items. If you cancel previously reserved items during the week of your event you are subject to cancellation charges. It is best to review your contract the week before your event to avoid additional charges.
Almost every municipality or state requires permits if. Permit requirements vary depending on the size of the tent or location. Even if you are not renting a tent a permit may be required. Every Town building department has different requirements and it is best to check with them. Charges also vary per town. You can obtain the permits yourself, but to avoid complications it is best to have Ocean Tents obtain them for you. Additional charges do apply when Ocean Tents obtains permits. All of our tents meet flame retardant requirements.
When renting a tent it is the renter’s responsibility to clear the predetermined area of installation from obstructions. Obstructions include but are not limited to: furniture, plants, children’s toys, vehicles, snow and hanging plants.
It is best to have yourself or a representative available upon delivery and pickup, to confirm placement, quantity, condition of items, and remit balance due.
If possible clear your driveway of vehicles; this will avoid any delays in your delivery.
Once the equipment has been accepted for delivery, it is the client’s responsibility to return it in the same condition. If any equipment is broken, damaged, or missing we will send an additional invoice for this equipment.
Do not leave equipment in an uncovered area. The equipment must be kept “undercover” to avoid damage from rain, snow, wind or any other elements. Any damage due to equipment left uncovered will result in additional invoicing. Please safeguard the equipment and be sure it is protected and secured from the weather when not in use to avoid this matter.
Items must be placed in the same location they were placed when delivered.
Chairs and tables must be folded, stacked, and placed back into the bags if applicable. Glassware, china, serving pieces and flatware should be rinsed free of food particles and placed back into their respective racks or containers.
Fountains, chafing dishes, drink machines, and concession equipment must be cleared of liquid or food particles and rinsed out if necessary.
As our delivery personnel cannot possibly know the location of any pipes, cables, electrical lines, septic, or sprinklers systems at the installation site; we suggest contacting the company who installed your sprinklers and making a call to “Call Before You Dig” which is a service offered by the utility companies to properly mark the area of installation. We install the tents in an agreed upon area and accept no liability for underground utilities.
Ocean Tents & Party Rentals solely reserves the right to cancel the installation of tents or remove installed tents in the event of unsafe weather conditions. If you are in doubt of what is severe weather please contact Ocean Tents so we can ensure it is safe to occupy the tent. If you notice any suspicious movement of the tent evacuate immediately. We have a 24-hr. mobile phone line you can contact us by at any time should this occur. Usually, we are on standby if we hear of threatening weather conditions and will contact you beforehand.